Excellent customer service. Very clean units and temperature controlled. Great location right off the highway. Highly recommended and would definitely use again. Catherine is so helpful and her customer service is beyond and up above expectations.

We have been using Smart Stop for a while now and they have been amazing! No issues ever, I especially love the communication from the moment you reserve to renting. In terms of the storages it is so easy to use and secured. The service is amazing, thank you Catherine and Diana for making everything so easy for us. Smart Stop Granite Court 5/5! 😊

Since they deleted my last 3 star review- AVOID THIS SMART STOP if Catherine is still managing this facility. Note that this is my latest complaint and altercation. Catherine has constantly messed up my account several times in a span of 6 months. Store your stuff at a different location. I signed up on the promotional rate in August - 1st month free and 6 months 50% off. I called in and spoke with the manager, Catherine, in January because they were charging me a regular rate of $282.90, Catherine assured me my promotional rate had concluded, so I paid. After checking my account, I noticed January would have been the 5th month. After speaking with a kind and knowledgeable employee, Diane- she had the amount sent off to her manager's manager to have the rate corrected. However, calling back to pay my account, Catherine told me to pay the balance, and they would give me a credit- WHY WOULD I DO THAT WHEN YOU OWE ME $198 before taxes Catherine then tells me they are NOT going to honour the 6th month of 50% off. After waking up to a payment like of $282 and calling in to dispute it- and her telling me to pay the account and then receive a credit, then claiming that I misunderstood her and what she meant was she will only be charging me the amount due on the account. Ok ma'am, what's that amount? Still the wrong amount Catherine, and this is the manager? So I had to call customer service and request the District Manager. They do not honour the Aboriginal tax exempt. But please continue to profit on our land without honour the Canadian Government's Treaty I really hope I do not need to hire legal counsel to get my belongings since I notified them prior to my bill's due date. Catherine has had me drive 30 minutes there and back to come and settle their payment error, only to be turned away with her remark 'Well sorry to wasted the drive and was given incorrect information." Catherine called me to come and switch my lock around because it was facing the wrong way. As a manager, there is no excuse for poor customer service. Note there is always broken glass, broken furniture and endless coffee cups at the loading docks and never any garbage outside of the restrooms

Diana and Catherine were amazing! Very professional and friendly. They helped us pick the right storage unit and showed us around so that we are ready to move our stuff in. My first experience in renting a storage was the best because of these two beautiful ladies. Thank you!

Catherine was an absolutely pleasure to deal with. Units are clean and the service is terrific. I would absolutely recommend this location for anyone looking for a short/long term rental unit.

I walked in without an appointment and dealt with Catherine. She was wonderful to deal with. Very friendly and welcoming and didn't rush me while I was there. I really appreciate her at this stressful time. I spoke to Diana by phone earlier in the week and she was also very helpful. What a wonderful team. Also, very clean premises.

Catherine was so patient and helpful. She made my experience easy, and manageable.

This SmartStop is well located and really clean. Catherine is really friendly and helpful. She gave me a tour of the storage facility, answered all my questions, and got me all set up with a new storage unit. Thank you 😊

Rudra and Catherine helped me in transferring my unit based on my requirement and helped to understand the entire process. They are awesome!! Thank you guys.

Catherine and Diana are fantastic. It was such a breeze setting up my unit and made me feel that my possessions will always be safe and secure.

Great staff and great experience. Well worth the expense. Their storage facility is incredible and very clean.

Catherine is an amazing lady who helped us through out the process to secure a locker. She has been extra patient with us in shouting us all the available ones. 5* for her service

Great storage unit location, units are very clean and easy to use! Catherine was amazing! She was extremely helpful and such a wonderful person to communicate with. She made very clear and and a smooth/easy transaction!

I went to the SmartStop Storage in Pickering and it's Diana's first day and I have to tell you she did an awesome job at making me feel so relaxed and welcome. I got my unit and I feel so completely happy. I am homeless but my things will have a home Thank you Diana

We’ve been using SmartStop Storage in Pickering for a while and have always had a great experience. The building is clean and safe. Everyone in the office is so nice, Diana helped me today and was friendly & efficient.

Had the Pleasure of dealing with Diana (first day on the job). She was Great, and had the help of the District Manager Catherine. Was our first time looking for a unit for ourselves and the entire process was smooth and quite enjoyable. Highly recommend anyone looking for the services they offer. Wish you the best of luck Diana.

Came into the office without an appointment but Catherine was more than helpful and got me all situated within 20 minutes. Very friendly, very efficient and very helpful. Thank you!

Catherine was a fantastic help in getting us our storage unit. Very kind, informative and great sense of humour. We are happy we found the right storage company. Thanks Catherine!

Great experience. Just when I reserved in person didn't get an email to complete online. Had to go online myself to rent unit. In person Catherine was able to fix this for me. She was great for the tour and guiding me where to go. Also good for making sure u practice the code inputting.

Katherine was absolutely fantastic. Her knowledge and support were welcomed, and she was well thorough from beginning to end. This was a seamless experience. Thank you!

Registration for my unit was fully automated and therefore fast and efficient. The assistant manager I dealt with was pleasant and explained everything in detail. The premises is clean, bright and easy to access.

Catherine was super helpful answering all the questions I had and explained the benefits of using this facility. She was quick to register us and was very attentive to details. I ended up needing more space and Ronny was super helpful and incredibly quick at securing me an additional unit close to my existing spot. He was also super pleasant :)

I have never rented a storage unit before. I stopped into Self Storage on Granite in Pickering and Ronny made it completely easy. He was very knowledgeable, kind and extremely friendly. A very stress free experience.

Friendly staff, unit was clean indoor well lit. Minoli was very nice and helpful. I would love to give 5 stars but the door to enter the units in the back is not working properly and I've had to try up to 10 times inputting the code for the door to open.

Very, very clean. You can tell they prioritize cleanliness and upkeep the of the facility. Catherine and Ronny were super helpful at the front. Friendly and knowledgeable. Highly recommend!