These people are amazing!! Friendly and helpful. They get you set up just right for your move. You want these kind of people everywhere you go because they make you feel GREAT about the service! The manager, she is the nicest & brightest person you will ever meet. 10 stars!!
The manager at 2753 Weston Road U-Haul location attitude and customer service are horrible. She placed me on hold for three hours. I called for an Uber and went there while still on hold. I asked the representative if I can speak to the manager she told the representative she’s on lunch, after a while she came out and when I showed her that I’m still on hold she told me I can hang up now I’m in front of her and she forgot about me being on hold after I tried to explain the situation to her about the milage her attitude was so overwhelming, and customer service was so poor I asked her for the general manager or the district manager she told me to go on the site as I was leaving the location she blurred out. My attitude stinks, so I shouted back at her saying I was the one place on hold for three hours, and was given bad attitude. I then walked out.  I'll never be going back if this the type of service I'll be getting
I visited this location about a week ago. The Counter service is very slow, i observed one young man and found his name is Romano, he is not helpful at all, he was hiding in the back. The older gentleman, sunny was very helpful, he was checking on customers to see if they got help. He also walked me to the truck to make sure everything was ok. He was doing both customer service and checking returning truck. Big thanks to him
Booked an appointment to have trailer hitch installed and wiring on my 2018 Subaru. I mentioned that there was already a bike hitch on there but the installer said that he couldn't do the work within the "4 hour" window. I said "really you have to take off the bumper cover anyway..." He then said that I shouldn't tell him how to do his job so with that attitude I just bought the parts and left. The woman was very courteous and nice though. But that installer needs to either quit his job that he clearly hates or learn common courtesy.
The people were amazing and helpful. The store was clean and well organized. The trucks were the cleanest I’ve ever seen. And the front and the bed of the truck smelled fresh and clean. It was nice. Would definitely recommend this location.
Con:
The truck I used today was clean in appearance but horrible in driving. It appears the shocks need to be replaced as it bounced and was a hard ride.
Yes, I have driven the trucks before. Also, the wipers needed changing as it was hard to see while it was raining which I consider a safety hazard.
When items show as available online and your reserve it, they should have it or at least an equal price rental or compensation.
Pros:
Excellent Customer Service upon renting and coming back.
The staff was professional and polite.
I think the owner should look at fixing the parking lot and giving this location a review of their vehicles.
While I understand it is a cost your Team should have the right tools as this location has great potential as a hub.