I had an unexpected need for storage and was feeling overwhelmed, but Lindsey at Access Storage made the entire experience incredibly easy and stress-free. She went above and beyond to help me find the right unit and made sure everything was set up quickly. You can tell she genuinely cares about the people she’s helping.
Lindsey is kind, understanding, and friendly every step of the way. She took the time to answer all my questions and made sure I felt comfortable and confident in my decision. The facility itself is very clean, secure, and well managed, which gave me a lot of peace of mind.
It’s rare to come across someone so devoted to their job and to customer service. Lindsey truly made a difficult situation so much easier. Thank you, Lindsey, for everything. Highly recommend!
Lindsay has been so helpful and the service was amazing. All my questions were answered quickly, and the response time was always timely. I truly appreciate the smooth and professional experience. Highly recommended for anyone looking for reliable storage solutions!
Best storage units in Durham!
Clean, accessible and always well maintained.
The location makes the facility that much more secure, and the customer service is absolutely amazing!
Buckets of praise for Access Storage Port Whitby - they really do make life easier - and that’s rare!
I was in need of a unit for my parents and Lindsey at the Port Whitby location was incredible. She answered all my questions and is very personable. She was a pleasure to talk to and very informative. Highly recommend
Great team at Access Storage - Port Whitby. Lindsay was extremely welcoming and helpful over the phone and Raymond was so helpful in person at the office.
Friendly and professional; a pleasure to work with. The Team went above and beyond to help me. The team has displayed great workplace pride and provided excellent customer service. I would not hesitate to recommend their facility to anyone!!!
I've done business with Access Storage previously at another location; however; this location is by far the best I have experienced for 1 main reason; BRANDON is the reason. This gentlemen that works here is very passionate and went above & beyond for me personally. We ran into some "SPACE" issues with storing 2 of my vehicles, but he solved the problem right away by providing me with a larger Vehicle storage even though it was not his fault. He also paid the difference in price out of his pocket which is incredibly generous of him. He really made us feel special and appreciated. priceless.
I will be a very LONG-TIME Client due to this honorable young man (BRANDON). I am working on bringing over my 8 other vehicles for storage with Brandon at this specific location in the VERY NEAR future once I can coordinate the transportation for them. Access Storage; you are very lucky to this young man represent your company. He is a rare Gem & I hope you know/realize that.
Have rented a storage unit for a few years now. Reasonably priced for the area and Marilynn is always great to deal with whenever we have had questions or issues. Would recommend for anyone.
Marilyn was extremely helpful and personable.
She is a very nice person and a professional.
Her knowledge and experience guided me to the exact unit I needed.
Centralized location, easily found and accessible.
The cost of the 5×10 unit is on par with competitors pricing.
Marilynn, the assistant manager at this location is wonderful to deal with. Such a friendly, kind and patient person. To be honest she would be an amazing manager 😉. If you looking for a place to store your items reguardless short or long term, I highly suggest checking this place out. Again, I can't say enough kind things about Marilynn as she truly made this transition period go so smoothly. Thanks a million!
I rented a unit from this location and when I went to get all my belonging they were covered in mold . The owner is claiming we opted out of the rental insurance which isn’t true I have the receipt stating my insurance was 19.99 a month .do not use this storage space!!
( some pics added of some of the mold )
It was everywhere all over totes . Clothing,furniture and more
Marilynn has been excellent to deal with. Her customer service skills go above and beyond! I would recommend anyone in need of storage to her location. The units are clean and secure. She is always reachable if needed and makes moving a less stressful time. Thank you Marilynn!
Marilynn made this whole experience truly seamless. Not only is she generous with her time, she is personable and has a great sense of humor. She made what could've been a stressful experience (moving) into a stress free one. Five stars, and highly recommend this location.
I had an amazing experience at Access storage. It was fast, easy and very efficient. I was helped by Marilynn and she was absolutely fantastic. I was able to sign all documents, she walked me to my unit to view and just had an amazing personality. You definitely have the right woman assisting customers face to face. I will definitely spread the word and you will have a customer for all future storage needs. Thanks Access Storage! Thanks a million Marilynn
Marilyn and Brandon at Access Storagea have truly set a standard for exceptional customer service. Marilyn’s attention to detail and warm, professional demeanor made the initial rental process smooth and stress-free. Brandon, on the other hand, is a standout for his problem-solving skills and prompt assistance, always ready to address any concerns with a positive attitude. Their combined efforts ensure a seamless experience, making the facility not just a place to store items, but a reliable partner in managing your belongings. If you’re looking for top-notch service and care, Marilyn and Brandon are the team to trust.
The management team of Marilyn and Brandon certainly make for a unique experience. Their understanding and personable nature make a seemingly normal storage facility feel more like a party. Seriously though, you cannot find people with bigger hearts.
Marilyn has been a pleasure to work with. She is very knowledgeable, helpful and accommodating.
It is apparent that she takes pride in her work, ensures everything is in order in the facility, and cares about her customers.
20/10 would rent a unit here again.
Everything was fine. I had my furniture in one of the storages for 4 months. I was afraid that mouse can go into my stuff. But didnt happen.
Great costumer service.
overall happy with them
I have had the most wonderful interactions with Marilynn throughout the time I’ve had my storage locker here. She’s incredibly personable and has given some great advice. Renting my locker was simple and organized. I could not recommend them enough.
I’ve had nothing but great service here. This is the ideal place to store your things. Very friendly staff that will help you always with a great smile. I have felt at home here and will recommend Access Storage to all my friends and people alike. Thank you for your hard work .
Marilynn and Brandon were extremely helpful in setting us up with a storage space that fit our needs. On the day of our move we had need for a larger space and they were happy to accommodate us. Marilynn and Brandon were instrumental making our move day as smooth as possible, we are very grateful for the stress free experience.
Marilynn at Access Storage WAS they best person I have dealt with in the past few years or so, bar none! She took care of me & treated me with respect, she made my move that much easier, as I was having a very, very difficult time!
Thank you Marilynn!
No thank you customer support, who has to answer the phones initially! Thank you, Moe Nahir.
Amazing absolutely amazing.the staff the ppl nice quiet clean and affordable I highly recommend access storage there just right for you .thanks guys and a special thanks to Marilyn keeps the ship in order. good job n I look forward to seeing her in the mornings I'm there just brightens up my day
