Had a great experience at Prime Storage today. John at the front desk was amazing to deal with. We had a few issues getting everything sorted out with the booking, and he was incredibly helpful, patient, and made the whole process easy. He walked me through everything, showed me to the storage unit, and even helped me get the lock set up so everything was ready for tomorrow. Really appreciated how helpful and accommodating he was. Excellent customer service — thanks, John!

Huge thank you to Prime Storage for being amazing to work with for our Phoenix soccer u12 team’s fundraiser! It had been a 10/10 a great experience.

I’ve dealt with quite a few storage facilities over the years through buying storage units at auction, and Prime Storage in Sherwood Park is one of the best I’ve come across. The facility is exceptionally clean, well-maintained, and organized. It’s clear the staff take pride in keeping the property in top shape. The team has always been professional, friendly, and easy to work with. They communicate well, answer questions promptly, and make the entire process smooth from start to finish. If you’re looking for a secure, clean, and professionally managed storage facility, I highly recommend Prime Storage in Sherwood Park. Great people, great service, and a facility that is clearly well cared for.

I appreciated being able to have a smooth transaction to get into another rental situation. I needed some space for about a year about 3 years ago at the location in Sherwood park. I was always treated well, and it was nice to see some familiar faces when I returned. The facility is very tidy and clean, well lit, and in a good location.

First 3 years the facility was good other than the creep in rental price increase. Over the past may long weekend of 2026 my unit was broken into and I suffered a loss of over 50K of stored and secure items. The management did not call the police rather had me do it when i drove to the building to see the damages and my loss. I also noticed a neighbouring unit that appeared to be possibly affected and was told that they would not reach out to that renter rather wait till they come in on there own to see what was going on if anything with their unit. Still to date as of writing this review i have not heard anything from Prime storage as to the coverage they should be providing me as my unit was affected from a break and enter to their facility and due to the breach of their facility my “safe” storage was affected. I’m told they give $3000 maximum storage coverage to units rented from them and I’m still at Zero. There is a picture of my storage unit when it was full prior to the break in and then the picture of it after along with the entry point “chicken wire top” that was pulled back. Really not impressed as I’ve still heard nothing other than this email asking for a review.