Wonderful Experience, quick and easy, needed a storage unit urgently and got one in minutes, amazing staff and location, a special thanks to Tyrell who was extremely helpful throughout the process.
Tyrell helped my friend and I find the best unit and price for us! Units are super clean, costumer service was exceptional. Thanks for all your help Tyrell!
Found the staff Grace very helpful. Took time and explained different products and provided the correct size unit at a good cost. Very happy with the results
Found the staff Grace very helpful. Took time and explained different products and provided the correct size unit at a good cost. Very happy with the results
I visited StorageMart today for my initial check in, and Grace at the front desk was really helpful and understanding. I needed to upgrade my storage unit, and she walked me through the entire process. It's rare to come across such friendly and attentive service. people like her really make your day.
The staff are so helpful and friendly. We moved on a snowy weekend and the worked tirelessly to keep the area clear to help make moving possible. Highly recommend!
Downsizing from a house - 2 bed granny flat - to a 1 bedroom, location, cleanliness, hours & secure storage were perfect to get stuff sorted through. Grace & Ryan were always a pleasure to speak / do business with
Everything was great except the website should note that insurance is needed. I don't see that as a failure of the site though. The company should have a mirrored website for each country it operates in so it can include information like that. The site was excellent and didn't even complain when we tried to knock a pylon over.
Recently rented a unit and was really satisfied by the quality of service that we received. Ryan was so helpful and accommodating, he made the process so smooth for us. Thank you!
I am very impressed with storagemart have been here multiple times and never had an issue they have always helped where they can. Not a complaint great staff great environment very clean. Great prices!! Won't get any better thanks guys
I recently became a new client at Storage Mart on Commissioners, and I am beyond impressed with the level of service I received! From the moment I walked in, Grace's exceptional customer service made the whole experience seamless and stress-free. She was incredibly welcoming, knowledgeable, and took the time to ensure that I had all the information I needed as a first-time renter. Grace went above and beyond to help me find the perfect storage unit for my needs and made sure that every step of the process was clear and easy to follow. It's rare to find such attentive and personable service, and Grace truly made a lasting impression. I highly recommend Storage Mart for anyone looking for a clean, well-organized, and secure storage solution. Five stars all the way!
We have rented a storage unit for 5 years and I have always found Ryan and Grace to be exceptional. When my son recently moved his belongings out he accidentally left something. Grace informed me immediately and stored the item until my son was able to retrieve it.
I have had a unit for years and the staff are always so accommodating. Going above and beyond for anything I need. The facility is always clean and well maintained. I can trust my package deliveries here as well. Highly recommend!
Grace and Ryan were simply awesome. Very nice, kind, knowledgeable and they get it done. Keep up the great work guys. I am a customer because of the excellent customer service.
We've got a storage unit for my workplace here and the place is very clean and easy to navigate. The security is excellent, you need a code to access the storage areas and each unit also has its own key. No issues with accessibility or safety, plus the staff are nice. It's been a pleasure to work out of a storage unit at this location
My family and I have just recently started renting a unit at Storage Mart, and Grace and Ryan have truly made our experience wonderful. They are friendly, caring and helpful, and have helped to make this transitional point in our lives easier. The space itself is clean, very safe and easy to manoever in and out. Highly recommend renting here!
Unfortunately I've had a terrible experience with this storage facility. At first things were great, the manager was nice, the unit was clean, but then my first monthly payment came, and I didn't have the money to pay it right away due to how much the move cost me. No big deal, I called and explained the situation and was told I have to pay before June 3rd otherwise I'll be charged much more for the month, which was never disclosed to me. I also asked about the monthly rate, as it was much more than expected, only to be told that I was getting some sort of discount, despite it still being more than what was advertised online? After that, the manager called me hours later to confront me on why I wasn't paying the bill, despite me explaining this to her previously, and proceeded to berate me and tell me I'm abusing either her or the system, I'm not sure which one. Either way, I would highly disagree with that statement as I was fairly nice over the phone, definitely didn't say anything rude or mean to her at all, and told her I was planning to pay when I had the extra money. She didn't care about that at all, and was talking over me, continuing to tell me how horrible I am for not having the money for the first month. Thinking about moving to another storage company because I've never been harassed like that by a manager before.
We had a great experience with this location. We had one storage unit for a couple of years and another one just for the past 3 months while we did a renovation. They are so pleasant to deal with, keep the grounds and units very clean and provide the very best customer service! Highly recommend!
Grace and Ryan are what makes this location a joy to rent from. They really make you feel like an important customer every time you meet. Also the location is super clean, super safe, and very accessible. I doubt theft is an issue here due to its central and busy location. I've got 3 units and no complaints whatsoever.
EL
Service is friendly, prompt, and informative. Grace and Ryan were fantastic in getting me set up with a unit. My unit is clean, dry, and is exactly what I need with great hours for access. Highly recommend!
The staff here are wonderful here. Grace was friendly and helpful from the minute I entered. The storage unit is also very well kept. Will definitely be returning!
