I ended up not needing the storage after all, however the staff were super friendly and helpful! Was hoping to meet them in person, but perhaps next time! I will definitely have you guys in mind for next time. – Thanks!
Varun showed us true kindness during our stressful move. He went out of his way to wait for us to make it to the units past closing time so that we could sort out our move since we had a flight the next morning. We cannot describe how grateful we are to him. Thank you so much Varun.
Amazing service and great secure lockers. Me and my roommate Sebastian got taken great care from Tracey, what a lovely, understanding person! Would recommend to everyone! Thank you so much.
Overall the place is bright, clean and unique! Store Manager Don is so nice and professional, he helps me a lot and explains the details clearly. Sentinel Storage always is my first choice! Thank you!
Although it’s been around for over 20 years, facility is extremely clean. Manager, Don and Asst Manager, Varun is very helpful, accommodating and friendly. Overall great experience! Not to mention, awesome promotion.
I rented this small locker from Sentinel Storage from March 2019-March 2025. Easy access by code, clean facility, and automatic billing. I rarely had the need to contact anyone but when I did, the service was always great.
I've been super impressed with the service at the Richmond Sentinel. Looked all over town for vehicle storage and these guys seem to have the best deal and a great secure area for large and small vehicles. Don was super helpful in the office today! Many thanks team!
I had an excellent experience with this storage facility! After I sent my inquiry, they were incredibly prompt and called me right away. Varun Sharma was courteous and professional, his efficiency and professionalism is really appreciated. He quickly explained everything, showed me the unit, and made the whole process seamless. Without hesitation, I signed up on the spot. Thank you for the great service! Highly recommend!
Rented a storage locker for my needs. Rates were very competitive. Most important is the customer service, cleanliness and professionalism. This company deserves your business. This review was based on 2 different visits and both times different folks with the same excellent customer service ethics. As business owner several times over, I appreciate a good place to do business.
The staff are particularly good, very patient in solving problems, and very professional. The storage is also very good, I highly recommend everyone to come here! And you can enjoy the first four weeks for free!
Very satisfying to see professional staff with great service skills giving us an amazing experience in a very clean and inviting environment. Highly recommend this place to anyone.
My experience with Sentinel, after only a few days, has been very good. The site manager was very friendly and helpful, and walked me through the procedures. My storage locker is clean, well lit, and seems quite secure.
Clean. easy to access. Friendly staffs. they are very helpful. Make sure you double check on the closing time. The first hour tab is for "call centre". You have to click on the 2nd tab to see the store hours.
A bit confusing but they close at 5pm
I had a very good agent who assisted me in determining my storage need by providing choices. I signed the lease of a parking space, however when I got there the space was not adequate. I was refunded my money and assisted in finding another storage space. I had a great experience with the staff. Much appreciated.
The staff at Sentinel Storage are amazing. I had the pleasure of meeting Varun Sharma who went above and beyond for me. Such a dedication to customer service is rare and truly commendable. He took the time to answer all my questions and ensured I felt comfortable with the storage options available. His friendly demeanor made the entire process enjoyable, and I left feeling confident in my choice. I would highly recommend Sentinel Storage to anyone looking for reliable and supportive service.
Cons:
28d billing and changing due dates (If on a tight or fixed budget, you will be dinged by late fees, as due date keeps getting earlier in the month. My payments ballooned to 27.9% higher in 6 months with the rental increases and late fees compared to when I started).
Due date will get so early that you will be billed twice in one month. (highly inconvenient + negates the 4 week promo).
Rent increases every 6 months.
Lack of transparency (they do not make explicit/put policies in the user agreement ex. the rental increases).
Mandatory protection plan that does not cover anything. At least, the staff was unable to give me a direct answer as to what the coverage entails. (This is different from what is excluded, basically everything). Just an unfair money grab.
No repeat customer loyalty/ lack of interest in customer retention or referrals. (This would be the most frustrating aspect having been a customer for approx. 2 years in total).
Overall poor experience with this company that still leaves a bad taste. Despite receiving feedback, they made a very late and sorry attempt at "making amends" (offering me a monthly billing option, conveniently at their newly opened location, 2 months after I had already moved out and paid to hire movers to relocate my items to another self storage provider with monthly billing ...when I had been requesting this and trying to find a resolution for several months prior). What a joke. Was I supposed to rehire movers and move back to them? Or to now spend more money with them at their newly opened location after such bad treatment? The management team here are trolling.
I recommend using a self storage provider with monthly billing to avoid surprises. And I highly recommend going elsewhere for a better customer experience.
Response to "the owner":
Every self storage provider on the planet allows the customer to start their rental cycle at any time during the month, regardless of billing method. (This was my experience with monthly billing). But if not, they'd prorate. What a lousy response. The due date will be constantly changing with the 28d billing anyway, with no regards to the customer's preference.
Case in point.. this is the level of poor customer experience you can expect from Sentinel. Good luck with the short sighted approach.
Everything well maintained and clean. Very secure and easy to navigate. Manager and staff very friendly, patient and helpful. Our first experience with storage and would definitely not hesitate to return and use again.
Don and Sasha were very helpful, patient and supportive. They went out of their way to make our experience as smooth as possible. Not to mention that the storage facility is very clean and well kept. Also, it is very easy load and unload, no ramps or awkward landscape just an automatic door and elevator.
I was very anxious about getting a parking space for my car because I had a flight Wednesday morning But Sasha (the agent at Bridgeport) found a place close to airport and was very pleasant, professional and patient with me as I got my insurance up to date and car registration information etc. Big relief to have that all sorted out so that I could spend Tuesday evening with my aunt.
Clean, secure, easy to access, and extremely friendly staff. Good price too. The only downside is that the second floor can get a bit hot during the summer. I don’t mind it though. Everything else is perfect.
My first time to use Sentinel storage and my husband and I had quite a very good first impression of their service. The manager Don in Bridgeport, Richmond, is so personable and quite knowledgeable in explaining the policy and services accorded by Sentinel. He showed us around with great enthusiasm and you can tell how passionate he is in doing his job and very patient in explaining their services. We definitely recommend Sentinel for any rental storage.
Sentinel Storage in Richmond is great, has amazing service and the most friendly people. The main Manager and Varun who assisted me on my move out were truly incredible people! I will recommend you always! Until next time
I got a storage for a month. Staff are so nice and very clear on all of the instructions i need to know. And most of all the unit itself is probably the cleanest i have experience. Great choice for me!
I found the team at Sentinel to be very friendly and service-oriented. The facilities are clean and accessible. When a more convenient spot became available for my trailer, they happily moved me.
It is pretty easy to see why they are the leader in storage solutions. Not cheap but pretty good.
