Went in looking for a place to store some furniture while I look for a new apartment.
Went in a couple minutes before closing but the manager Paris still went out of his way to show me some of my options. Still don't know what exactly I'm keeping so didn't move in but I will be going back for sure! He had amazing customer service!
Renters beware Marcus was very not on wanting to rent out units very poor customer service not attentive to their customer even auction buyers made every excuse in the book just to not to sell the unit. Made me drive twice from LA 45 min drive even though over the phone told me that unit was ready and once getting there didn’t want to sell the unit to me saying need approval. Pretty sure they went through the unit before I went in there. Don’t recommend this facility to auction buyers or renters. Very small parking and crowded nowhere to park.
When I first came to Nova Storage, I wasn’t sure what to expect, but Marcus made the entire experience so easy from the very beginning. He was incredibly kind, patient, and genuinely took the time to make sure I had everything I needed. You can tell he truly cares about his customers and takes pride in what he does.
It’s rare to come across someone who provides this level of customer service anymore. Marcus made me feel valued, answered all of my questions without rushing me, and made the whole process completely stress-free. Because of him, I feel confident knowing my belongings are in a safe place.
If you’re looking for a storage facility with great customer service, I highly recommend Nova Storage. Marcus is the kind of manager who goes above and beyond, and it’s people like him who keep customers coming back. Thank you, Marcus, for making such a positive impression!
I want to thank Marcus for all of his help. He was friendly, knowledgeable and pleasant to talk to. I wish all my day to day interactions could go as smoothly.
