Amazing staff to deal with, very accommodating. Great facility, had free dolly to make it easy to take your belongings in and out. Made a very hard time dealing with loved ones estate easier.
I have used Maple Leaf Storage a number of times and the office staff has given me excellent service. When I moved out all of my stuff on May 26/26 they helped me with getting out safely (I had a big U-Haul to fill) and waited and helped me angle out of my parking stall some could get away without hitting anything. They went beyond what their job description was and I’ll be forever grateful! Thank you!
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Excellent experience from start to finish! The facility is always clean, secure, and well-maintained. The staff is friendly, professional, and made the whole rental process quick and easy. I feel confident knowing my belongings are safe here. Great customer service, fair pricing, and easy access to my unit whenever I need it. I would definitely recommend this storage center to anyone looking for reliable storage!
I have rented for a few years and yes some good customer service initially but then it completely changed especially one employee , Alain , never friendly , always seemed bent out of shape if I had any questions. It was his continued attitude , and the office not responding to emails in a timely manner and then only one word or one sentence replies , that I finally decided I wanted to cancel my storage with them. The other employees were really not any better . I even saw Alain on the day I was moving out on May 31, no hi no nothing just a sarcastic comment, “good day to move out” …as it had been raining non stop. I was really disappointed in the customer service after being such a long time customer.
Very positive experience at the Royal vista location. Allen provided great customer service when I arrived and again when I was done with the storage unit. He was able to accommodate my needs without hesitation. The facility was very neat and clean with plenty of provided carts, jacks and trolleys to make the move easy. I would definitely recommend the facility to family and friends based on my experience.
