The management of this facility has gone downhill significantly in the last year. I would not use them again. I've been trying to check out of the storage unit I rented for a week now. I 've tried 3 times, the first time the computer system was down and they couldn't help me, the second time I called and they told me they would check me out and I'd receive a confirmation by e-mail (I didn't receive anything), the third time I've been calling for 50 minutes and no one answers the phone. Seems they are refusing to check me out and want to keep charging me. This issue in addition to the broken front door you have to pry open to enter the office, the massive potholes in the storage unit entry road and the leaky roof int he "climate controlled' storage unit are the reasons for my poor rating. There are much better places to rent storage space around Medicine Hat.

AWESOME! Nice place and really nice people there. I returned a trailer and a moving van on separate occasion and both times it was a pleasure to deal with different person at this location.

Friendly and knowledgeable staff. I didn't know about the after hours drop off. That's a bonus when rushed in time.

Booked UBOX for home delivery on the 11th. Called to confirm the date and location a week out, received a text confirmation on the 3rd for home delivery on the 11th. Then day of delivery (one hour before my expected delivery time) got a call asking what time the following day would work. I said it was scheduled for the 11th and I had specifically requested it. Girl said they couldn’t and that it would be delivered the next day because of the holiday. Had the manager call me and he said that they had tried to contact me to switch the date. I received nothing but confirmations for my chosen date. Many things broken when I went to go pick it up myself 2 hours away. Manager told me directly that I wouldn’t get charged for delivery. They then charged me for delivery the next day after I had already unloaded my unit MYSELF.

Everything was wonderful, including the people who helped me. I travel from a town of 150 to a city of 10 million. And several thousand miles. On the longer review that I have submitted, I mentioned three people, but forgot to mention Olivia, whom I never met in person. But who I found her very helpful and personable over the phone. My apologies for that oversight.