Absolutely terrible. We reserved a unit, and then upgraded to a larger unit. The larger unit was promised. When we arrived there, with a loaded van and UHaul trailer, exhausted after a 4 day road trip from Arizona, the staff denied giving us a larger unit, even though we had the proof in email correspondence. They lied and we were left with trying to find a storage elsewhere at 3pm in the afternoon. The staff were rude and uncooperative . The next day we sent emails requesting refund for the online deposit we paid. They never bothered to answer those emails. When we went there, they lied again about the larger unit and told us that we could not get a refund since it was contract we did not fulfill. We were there, they screwed up, and we were left hanging. We did our part, they did not. They refused to give us a refund for the deposit we paid. I hate even giving them a one star, when we were treated so badly. We went to the Uhaul in Armstrong, and they had storage for us. The staff at Uhaul was awesome, and helpful, friendly and pleasant - so nice after the bad treatment at Armstrong Mini Storage, where obviously the right hand does not know what the left hand is doing, - very unprofessional. We noticed that the storage units were cramped and would be difficult for larger vehicles with trailers to enter and back-up. I seriously would not recommend Armstrong mini storage, smith rd
