I recently had the pleasure of using StorageMart, and I’m impressed with the service. The facility is clean, well-maintained, and secure, which gave me peace of mind knowing my belongings were in safe hands. The staff especially Jas was exceptionally friendly and helpful, making the entire process—from renting a unit to accessing it—smooth and easy. I appreciated the convenient hours and the ease of access to my storage unit. Whether you're in need of short-term or long-term storage, I highly recommend StorageMart for its service and reliability.

Jas was very helpful. She was patient in explaining my options, didn't mind repeating herself to make sure that I understood everything and could make a choice. Approachable.

Jas was very helpful and efficient in getting my set up for my unit within an hour of making an inquiry. She answered all my questions and was a great help in getting access to sign documents without my having a smart phone.

GO SOMEWHERE ELSE AND DON"T WASTE YOUR TIME AND MONEY! If there was less than 1 I would have given them. I booked a unit and confirmed that I booked it and deposit was withdrawn from my credit card. When I went to Storage Mart to receive it with all my boxes, I found out that they cancelled my booking without telling me and they did not even re-imburse me my deposit until I went that day. Why did they not tell me when they cancelled and why did they not automatically re-imburse me my deposit when they cancelled my booking??!!! So they kept my money but cancelled my booking!! What do you call that???!!! Poor poor customer service!! Don't waste your time and money here. Look for a place that does proper business with customer service that respects you!

I am absolutely furious. Do NOT choose StorageMart if you’re outside of Canada for a couple month. Due to their system malfunctioned, causing my automatic payment to fail, and as a result, I was hit with late fees, a lock-cutting charge, and threatened with having my stuff auctioned off. The staff shows me they have my card information in their system but didn’t bother to notify me by phone or email final notice. Instead, I had to show up in person, pay the fees, and take the fall for their incompetence. This is completely unacceptable!"

StorageMart provided excellent service! Despite arriving just before closing, they allowed us to complete the process smoothly. The staff efficiently handled all documentation and contracts, making the experience quick and hassle-free. Highly recommend for anyone needing storage with great customer service and flexibility.

Storage Mart took my money and rented out my storage locker without telling me! Context: I had missed my check in date over the weekend and received an email yesterday (Monday) saying to come in to complete the sign in process. The very next day (Tuesday) I go in to complete the sign in process and the customer service representative informed me that my locker had been rented to someone else and that there were no more lockers available in that size. They had "auto-vacated" my unit and re-rented it to someone else even though the email mentioning to complete the check in process was sent to me just the day before? The email made no mention of losing the rental within 24 hours, rather it said "come in person by the end of the month" to complete the check in process. Am I crazy or does this seem unreasonable? No refund of anything and was told to come back at the end of the month and maybe there will be some units available. Overall, very displeased with Storage-Mart. I'd like a refund at minimum, or how about what I paid for in the first place?

Storage Mart on East Kent Ave, Vancouver, is great. I ordered a second locker online and phoned them to follow up, and the assistant offered me a similar locker to the one I already own, right next to it - a difference of 8 floors! She was super friendly and efficient in making the necessary arrangements. I have been with them for many years and can recommend. E.g. if you can't make a payment on time, feel free to negotiate with them. They are very understanding and professional.

I've been renting for almost 2 years now and service at the reception has always been courteous and friendly. HOWEVER, rental price on my small storage has gone up 37% since !! For "dynamic pricing" reasons I was told are out of their control. It was suggested I move to another unit to benefit of any ongoing deals. Quite inconvenient as I'm out of the country! Other customer here did same only for her price to be readjusted to previous. NOT worth the hassle, and I wish I had rented elsewhere

I had called many places around the Richmond,BC area but nothing was affordable until I called StorageMart. They had one available for an affordable price and went to see it. The person who answered my call was pleasant and nice. Jess who served me at the location was pleasant and was able to answer all my concerns. Storage area is gated and secure. Elevators and Dolly's are available. Clean and well lighted. Very satisfied with my storage unit.

Excellent customer service. Walk us through the facility to familiarize with the loading dock and area. Access hours and what loading bay you are able to access with your unit. Very convenient location just near ninth Street bridge in South Vancouver.

The storage manager was very helpful the first time I went at the storage a week ago. She explained all the details and showed me the choices that I wanted to see. The facility is clean and accessible and just got a decent price for the unit that I selected.