Great place, highly recommended if you’re looking for storage space in Calgary. The member Farha was very helpful and gave me great suggestions! The area is super clean, prices are reasonable and easy access.
Farha provided outstanding customer service. Not only was she fast and efficient in handling my request, but she also clearly understood exactly what I needed right from the start. It is rare to find someone so prompt and attentive. Thank you, Farha!
I just did a walk in and spent about 1/2 hr with Farha and Madison. In that time, I got a tour of the facility and saw a couple of options. We came back to the ofice and Farha set me up, showed me how to access my storage unit and I was on my way to pick up stuff to load up today!! Everything was so smooth, professional and friendly! great location for me, easy access, and a friendly and helpful staff. I couldn't ask for anything else. Great working with you!!
Farah was a great help getting my storage unit set up. Friendly, easy to deal with super helpful and stayed late to help me. I came back because she made it a good experience for me, thank you!
Mansion and farha were amazing and they provided great care and support to ensure thay my needs were met. They worked me through understanding the varying unit size and price and ensure that I have a great knowledge to make rhe best decision. Definitely the place to go to
Farha was amazing! She helped us and answered every question we have. She showed us the unit we were looking for. She also let us know everything that we needed to know! Great job! Thank you and we appreciate your help!
Excellent experience at StorageMart. Farha provided outstanding service—she was professional, efficient, and extremely knowledgeable. She took the time to explain everything clearly and ensured I had exactly what I needed. Fantastic customer support!
Farha always ensures that what we need for our vehicle storage were well understood, and she takes care of it right away and give you options to choose from. Both Farha and Madison responded promptly to our queries and request for assistance. Thank you so much Farha and Madison for your attention to detail and making sure our needs were met satisfactorily.
Easy location . Front desk is extremely helpful and kind. Place seems clean so far and very secure. I especially appreciate the dollies at the entrances for assistance in getting things to the locker.
Our only issue is that the unit is advertised as a 5’ X 10’ but when we measured for planning of what could fit in the unit the floor space is actually 4 1/2’ X 9’!! Believe it or not the extra foot lengthwise makes a difference. Paying for one thing; receiving another. A little disappointing.
Otherwise, a great place to preserve and store your treasured belongings.
Staff was super friendly and helpful with assessing how big of a unit I needed. Maddy also let me know about the current promotion, which saved me a good bit on my first month!
Highly recommend this company
I have now been using the 42nd Avenue StorageMart facility for 3.5 years and I couldn't be happier with my experience. Farha and Madison are amazing, always providing a warm and welcoming customer service. The facility is clean and very well maintained. I would highly recommend this location to anyone.
I rented a storage unit and Parking lot at StorageMart Calgary, and I want to give a special shoutout to Farha for her outstanding service. She was there during my very first check-in as a new customer, and she made the whole process incredibly easy and welcoming.
Any time I called the office, Farha always answered my questions clearly and professionally. She guided me through payments, explained everything about late fees and policies, and made sure I always understood what to expect. Her helpful attitude, patience, and professionalism truly stood out.
Thank you, Farha, for making my experience at StorageMart such a positive one. I highly recommend this location because of her excellent customer service!
I rented a storage space at 1111 42 Ave
In Calgary Alberta for over 2yrs
I was always treated with the best patronage and they were always ready and willing to help in whatever I needed.
Thank you for the wonderful service
This place does their best to appear great, but if you get down to it, they help themselves only.
5x5 I was told was 40$ a month for 4 months. Then they told me they were not sure what it would cost after and that it would be around 90. This seemed standard until 2 weeks ago when I was given a 180$ bill and told if I don't want to pay there "regular rate" I could be out in 2 weeks but after the 2 weeks I'd be charged.
How does a 40$ unit even quadruple in price!!! 2 weeks notice?
Find yourself a storage place that cares about their customers. This place stops caring after you sign the papers.
I had a wreck of a day before arriving to Storage Mart, Farha the very nice, patient and considerate lady wasn't saving grace when I arrived. She was more than happy to help, offer emotional support and even came back to pick me up when the uber left me stranded. Faith in humanity restored 🤗
It was a great experience today with Storage Mart at 1111 42 Ave SE. Farha was very kind, friendly, and helpful. She patiently answered my question and clarified my concerns with her honest. Moreover, she showed me two different size of storage units and explained the difference between the two and the prices of each. Really appreciate for her diligence and excellent customer service. In addition, the Storage Units are very clean and the hallway is very spacious for moving bigger items. Highly recommended this local of Storage Mart.
First time at this location and Maddie was awesome. She helped me with everything from getting the unit I need to getting me a lock and showed me around the facility. Everything was explained and I was asked if I have any questions. Amazing customer service.
I'm actually quite upset with this location.
We picked this location because of the reviews and being close to home.
After multiple attempts to contact this location and providing proof of our own insurance they still insist on charging me for their insurance coverage.
I have rented from another Storage Mart in the past 3 years, provided the exact same insurance and had no issues with having them waive their insurance coverage.
Why all of a sudden you won't accept my insurance coverage? It literally says in your paperwork if I have proof which I provided proof you will waive your coverage. Now I'm paying for double coverage when I didn't have to in the first place because this location will not accept my proof of insurance.
Really disappointed with this location and I would appreciate the head office of Storage Mart to contact me in this matter.
Truthfully not a great first time experience. Communication could have been better. Rented on the 28th and assumed when there were only a few days left in the month they would include both months in the payment that was made. Nope. No warning until 5th that we were locked out and had to pay to get access. Also lost the promo discount for the month. When I called was told refer to the agreement (multipage legal document) that had to pay on time or this would happen. Thought being a first time customer and still getting to know things they would have been bit more sympathetic. Response was basically a hard no to get discount back. Unit was clean and access was great.
It was a great experience today with Storage Mart at 1111 42 Ave SE. Farha was very kind, friendly, and helpful. She patiently answered my question and clarified my concerns with her honest. Moreover, she showed me two different size of storage units and explained the difference between the two and the prices of each. Really appreciate for her diligence and excellent customer service. In addition, the Storage Units are very clean and the hallway is very spacious for moving bigger items. Highly recommended this local of Storage Mart.
I had an absolutely terrible experience with StorageMart. I rented a unit starting on Dec 30. On Jan 10 my unit was broken into. The security measures at this facility are clearly inadequate. They refuse to let me see the security footage.
To make matters worse, the customer service was appalling. When I asked if I could move to a different unit, they said I could—but I would lose my introductory rate. So, despite the fact that their lack of security failed me, they wanted to charge me more to move to a different unit.
It’s unacceptable that StorageMart puts profits over customer safety and satisfaction. If you value your belongings, do not store them here.
Very happy with Storage Mart, other than one paperwork error that was made by them which resulted in us being locked out of our storage unit. The error was quickly resolved and our access restored.
