The woman I spoke with was very kind. I called at 455 pm to change the date I needed unit and to finalize the contract. She spent 15 minutes past closing time so I could pay, sign the online contract, modify my start date , etc. I was very glad she did this as the company moving my baby grand piano and couch wanted to do it the next day which was a Saturday when the storage is not open. Thank you for staying the extra time to explain it all to me and ensuring I could access the unit the following day.

Great staff made the process of getting the right sized unit easy. Great features like automated billing and payment. Access is secured with code for entry and exit. The units are clean and are well lit. The only con is I had to buy one of the special locks for the storage unit door but have no use for it once I leave. It would be nice to be able to return the lock and get even half of what I paid for it back. Other than that an overall great experience.

Been renting with this company for a number of months now. Check in process is so easy the units are great, they are clean and with lighting. The site staff is awesome always looking to help. Probably the best storage company I have ever used in the 40 plus yrs I have used storage. Thanks again and keep up the great work

Absolutely the best, most personalized and professional experience I’ve ever had with a storage company. The units are very clean, dry and your possessions will be safe. The front office Manager and staff is so pleasant to deal with, always ready to problem solve should anything come up. Definitely 10/10 would recommend. Five stars all the way.

Great service thus far. We haven’t even loaded our items into the storage yet, since it was just yesterday that we signed the agreement. With that said, we feel that we’ve made the right choice. Although their prices may appear higher than average…. It’s not always about that. I feel safe leaving my valuables in their possession.

The booking is smooth and I would like to specifically thanks Claudis, the assistant manager of the location, who kindly introduced me all the options and help me decide on the best deal. The unit is clean and easy to access. Price is reasonable

Great customer service and very helpful! Such a great experience!

Amazing service and polite staff. Highly recommended for your storage needs.

Exceptional Service & Secure Storage – Highly Recommend! I recently stored my vehicle for the winter at Access Storage, and I couldn’t be more impressed with their service. From start to finish, the experience was seamless, professional, and exceeded my expectations. The facility is clean, well-maintained, and highly secure, giving me complete peace of mind that my car was in good hands. Their customer service team was fantastic—friendly, knowledgeable, and always ready to assist with any questions. The entire process, from booking to accessing my storage unit, was effortless and stress-free. What truly stood out was their attention to detail and commitment to security. The facility is well-lit, monitored, and easily accessible when needed. Plus, their pricing was fair and competitive, making it a great value for the level of service provided. If you’re looking for a safe, reliable, and hassle-free storage solution, I highly recommend Access Storage. They went above and beyond, and I will definitely be using their services again in the future!

Excellent helpers/volunteers that I could feel the trust in the move of my storage units being done. They would never take anything.

Your counter staff was helpful, courteous and pleasant to interact with. We are grateful for their assistance

Gurjant was really helpful in setting the account up in person at the reception. Also the helpline agent Ari was splendid at addressing my queries over the phone.

Great people and great place. They have human security and my stuff is safe.

I felt very secure and I was glad for the onsite staff. Great price and easy to sign up, move in, and move out. No hassle.

I needed a place to store some furniture for a couple of weeks. Access had a great deal on so the price was definitely right! Staff were outstanding - very friendly and helpful. Everything was so easy....thanks!

I can’t say enough good things about the Access Storage team at 56 Bondgard in Ottawa. They have gone out of their way to make me feel valued. I will rent from them again for sure.

Great service, amazing price with the first month bonus and really easy to get in and out. Highly recommend

Dominic was fantastic. We were in an urgent situation and he made this process so easy and made great cost effective recommendations. 10 out of 10!

From the customer service rep on the phone to the associate manning the desk at the 56 Bongard Avenue location, Access Storage has been a pleasure for me to deal with - professional, friendly, an excellent company with which to do business.

Had a great experience renting from this location to facilitate a recent move. I was able to rent from mid-month to mid-month no problem. No hidden fees, and I got a great deal (and free lock) due to a promotion they had running. Staff were very friendly and helpful. Facilities felt secure and clean. Would rent from here again if the need arose.

We used this place years ago and absolutely loved the staff. They are really friendly and is always there to answer questions. We got the storage we wanted with a great cheap price too :)

Very well run. Clean and tidy. Only thing that is tough is that the doors are stiff. Need to be able to lift them. Rest is very good.

After I raised some concerns over recent changes to my plan, this group reached out and quickly made arrangements to resolve the issue and maintained our original agreement. Much appreciated.

Easy access to storage area and courteous and professional signing up by person I saw at counter.

This company is top-notch. I found myself in a time sensitive, urgent matter of needing a fairly inexpensive and safe and clean place to store my sentimental items and belongings. Not only did Access storage meet ALL my needs, they charged me $28.32 tax included for a whole month, I dealt with a manager at Bongard location and she was an absolute godsend. I had an indoor storage locker it was clean, warm and I had more than enough room. PS I was treated with the upmost respect and I'm beyond satisfied. Oh, yeah, I almost forgot, their complementary coffee was free and super delightful, thanks Maria, your the best, Kimm Walsh.