The experience was everything my sister who referred me said it would be the only hitch was I understood that the funds I paid on my initial call was for a lock and when my nephew arrived they were charged for a lock again but I will contact the office tomorrow to clear that up The facility is well lite and units are clean , staff on phones were pleasant and engaging, even when I was telling my dog to sit and be quiet and realized the fellow on the phone would wonder what I meant, we had a good laugh about it so thank you for the excellent service and will definitely recommend your business to anyone I know needs it!!

The place is clean and has good lighting inside and outside the storage place. The staff answered my questions and explained everything clearly. No issues with hidden fees. I am also grateful that the manager offered a discount on the first twelve weeks. I needed this storage for my father who was ill and needing to sell his home. I would use this storage place again if needed.

Navpreet is very kind and had a smile on her face, from the beginning to end of our transaction. She was a great help. And got us the perfect storage space/size we needed. Her patience and great customer service is very much appreciated.

I bought bubble wrap. Turns out I didn’t need it. Went back an hour later and they wouldn’t give my money back. “It’s our policy not to give money back” Nothing written on the receipt and no signs that say anything about not able to return product. Terrible service from assistant manager. (Lovepreet)

Bolton staff were always helpful with great service and friendly attitudes. Clean and safe facility. Online and telephone service was seamless as well. The only issue was the inability to pay a one off by e-transfer.

Office staff knowledgeable and quite friendly. Showed me the two units we spoke of so I could make my decision on space needed

Access Storage staff offered the most amazing customer service. From the moment you enter the door, they are so friendly, welcoming and willing to help. Sonia is so helpful and courteous. The place is super clean and they are thorough in their review of documents. I strongly recommend this place to anyone who needs storage.

Sonia and Armila were both very helpful and kind. Sonia really listened to what we needed and was able to not only accommodate all of our wishes, but she was able to give a good price also. Thank You both for your help.

We have had a smooth, positive experience with Access Storage so far. We needed to make last minute changes to our booking / unit and Sonia (manager at the Bolton location) was nothing but compassionate, helpful, quick on her toes, and accommodating! She even followed up with us a couple days later which made us feel more confident and at ease with our move. Thank you, Sonia and the Access Storage team!

WORST EVER experience with this storage unit. First of all on moving into the storage unit NO HELP whatsoever due to the latch being stuck. Had to pay my movers and Uhal extra for the time wasted at the storage unit (2 hours). AFTER we moved our stuff out of unit majority of our belongings were damaged all wet and Moldy our couches + many other things. Called the office Sonia manager was 0 help to provide me the insurance number to claim for my things being damaged. They called me back after two days saying we will take action… why not just inform me on the day and actually listen to my concerns and what had happened? This office and staff working there is ridiculous 0 help and on top that was not told to remove the entire lock off the unit they said they are going to charge me.. Let me know how that makes sense you are charging me when your office has been nothing but troublesome with us for the past 2 months. Never ever go with storage units 0 managerial mannerism 0 absolutely worst experience I’ve ever had with anyone in my entire life.

Excellent Service, Sonya the Manager is amazing, excellent communication and service. I would recommend Access to my family and friends. Thank you for the wonderful experience!

I gave a score of 5 for customer excellence at the Access Storage Bolton Location. I want to give a shout out to Sonya , The Manager, for her caring and professional approach towards the clients. My Wife and I have been clients of this location for the last years with two storage units , and we always get excellent service . Today , May 16,2024, I informed Sonya that we wanted to consolidate the two units into one and if she could find us a cheaper unit to rent. She went above and beyond to help me find an alternative unit to meet our needs. I want to thank Sonya for all her hard work and we recommend this location to all. Ramsey Fashho

Best customer service experience I received from Sonia and lovepreet affordable pricing always and they walk you through everything and always asking if I had any questions 100% satisfied thank you again

Kudo's and Attabe's for Sonia, the multi-tasking, customer service marvel ! I'm a long-time customer, and Sonia was so helpful in transferring my unit from one location to another. She was professional, polite and efficient - in addition to the multiple tasks she was managing at the same time. The new unit is perfect for my needs. Thank you !

Very safe, clean and organized storage facility. Sonia went out of her way to make sure we have the best situation possible. Great customer service. Thanks, Sonia

I had such a great experience with Lovepreet. He was very helpful, professional, and friendly to work with. Would definitely recommend visiting when Lovepreet is available to help you with your storage needs.

Sonia is excellent and fixed an issue my fiance and I had, so fast. I’m very excited to start my journey as an access storage customer.

We were greeted by two very pleasant people that asked just the right questions and were very expedient. Our experience could not have gone any better. I would highly recommend using Access Storage in Bolton. Kudos to the gentlemen that helped us.

I had a great experience dealing with Access Storage in Bolton. Sonia and the team not only took care of all my needs but followed up with me when necessary...when I had forgotten. I would recommend this facility to anyone needing storage for their goods.

Sonia was a pleasure to deal with in helping me selecting the right size unit. She made the whole process very easy to understand. I would recommend you book an appointment with Sonia if your in need of a storage unit

Honestly, I inherited access storage as they bought out the storage company I was originally with, I used the larger locker for company storage. As soon as access took over it was night and day. Doors were always broken and it took days to fix, the main gate was broken several times to the point that myself and another tenant were locked inside for 45 minutes and no one came to let us out, we finally climbed the fence! The pot holes and crumbling of the floors and building were 3rd world level. I voiced my discontent many times throughout the 8 years I rented there and it always fell on deaf ears. This past week was the last straw. They began construction and called to say Id need to move a 200 square foot unit within the day, hours after charging my $550 monthly storage fee. No compensation, no warning, they’d already started construction and I would need to move within the day. Needless to say it took me and my employees several days to move, one of their managers came into the unit unannounced when we were not there to let me know I still had items in the unit. I quickly went back the next day and finalized the move. Avoid at all costs ! Once they have your money they really don’t care.