Would give negative stars if possible. Wasn’t given the information when asked upon pick up. Was called and harassed several times by representatives by the name of Kyle during move. Charged me an additional $143 before it let me drop it off. Seems more like an extortion ring than a moving company. I’d recommend a horse and buggy before ever using uhaul again.
U-Haul is a terrible company with terrible customer service. Upon arrival to pick up our booked U-Haul truck. We were informed we could not keep the truck for more than one day because it was the end of the month. Our confirmed reservation was for 3 days. This totally complicated our move. Customer service was rude and refused to acknowledge fault or resolve the issue in professional manner.
I'm disappointed because before leaving I made a photos and asked a girl from personal : is everything ok and do I need pay something extra? ( car was filed with petrol like it should by me). She answered no, everything is good. But later I was charged for extra 40 dollars.
BEWARE!!
I placed an online order for some moving supplies on mid of June 2025. I received the email confirmation to pick my order up. I was able to pick orders partially and left a TV box and TV cover (which was not in stock that time) to pick up on later date. I went to the shop with a rented truck to pick up my left over items that I already paid for. Unfortunately, the cashier was a complete IDIOT and was not able to locate my order due to their old data management system and treated me like I was trying to scam the shop. I never had such bad experience before. Later with providing some proof, U haul apologize and refunded me the money for the not received items. The cashier was extremely rude and unfriendly. Please do not do online pick up order at this location as your order might get lost and you will be charged.
Had a very negative experience with this location. First of all, I was not informed of the right product best suitable for my needs. I ended up renting 2 trucks and using them as storage for the 2 days I had to wait to move into my new home. Secondly, I got one of the trucks with an empty gas tank, I was informed by Uhaul staff that I put gas in, I would be refunded. I bought gas of $36, drove the truck for only 11 miles (17.7 km), was refunded only $8.14. If this is not cheating, I don't know what else to call it. I will find it very hard to do business with Uhaul again, unless in exceptional circumstances where my other options are not feasible. And in that situation, I will make sure to never buy gas into the truck with the same level of gas it had prior to renting it out.
I had the most amazing experience with U-Haul on Park Street in Reigina. A couple days before the reservation I was informed my truck wasn’t available at the Park Street location. Melanie M, General Manager, did everything necessary to make it right. Randy S had my truck all ready to go, even warmed it up for me! Drop off in Weyburn was so effortless, she was quick with the return, and very kind! Thank you for your amazing customer service, and for going above and beyond !
Requested pickup in Mississauga. They let me know the day before I would need to pick up my truck at a location 2.5 hours away. Also they let me know car trailer I reserved was at a separate location and that the moving supplies I requested were not available. They purposely do this as it leaves the customer with zero options as they have already made arrangements with movers, etc. absolutely shady.
I stopped in to U-Haul because I needed an odd sized box to return a ukulele. They were extremely helpful in finding me a good size box at a decent price. I also purchased some other boxes. A very helpful lady carried them out to my truck for me as I’m ambulatory challenged (walker assisted). The service was exemplary!
Had an amazing experience with uhaul today. Needed to book 2 trucks for 2 different days, they went above and beyond to help fit our needs. Thank you Justin F for your amazing customer service, appreciated it so much.
Don't do reservations if the day before you're going to tell me that there are no trucks available, make me drive to the location which is 64 Km away, then charge me for going over the kilometers when the original trip would've been under 85 Km but the change in reservation made it over 120 Km. When my reservation was changed my time was also changed as well, I originally wanted 11:00 Am pick-up but it was changed to 3:00 Pm. Then to make matters even worse I gave my credit card information over the phone to a regional manager for the Regina branches who then never uploaded it causing the family, I luckily had available for the pick-up in a different city, to pay instead of myself. When I had called the Moose Jaw branch to see if there were any trucks for rent on the day I had originally told I was then given a "one-time" offer for a truck to be picked up at 7:00 Pm and dropped off the next day by 9:00 Am, for the day before my original reservation. The lack of professionalism was only corrected by the woman I spoke with at the Regina branch over the phone because she was able to understand how frustrating the situation was and put me into contact with the Regina manager, who did give me a discounted price because of the slew of phone calls I needed to make. The price with the extra Km charge was the same as the regular price, if not more, for the truck. If you or anyone you know are planning on using U-Haul for moving I do not recommend it. I paid the same amount if not more than I would've if I borrowed a friends vehicle and paid gas money.
Dummy proof equipment at a reasonable price. The Auto Transport is easy to use. The Manager at the Regina branch is very helpful and explains things well to her customers. Thanks for the great service.
If only the woman who is apparently manager, hadn’t been present, I would have had a five star experience. Unfortunately some people like her are so miserable with their lives that they must spread that to others through unprofesionalism. Barking at customers, blame shifting, treating staff members like they’re stupid, in front of customers, interrupting, and finding every possible way to be rude. If you hate your job that much than leave. U haul should be aware of this cancer they have running shop over there. If thats how you want to do business it might work for a while since so many people around here are used to being bullied and treated like garbage but it will never thrive like busineses that value staff and clientelle and I will bet any customer who has the misfortune of dealing with this person at your establishment will not return to the location. Its called passive avoidance - it translates to: I go buy a trailer and You lose money.
No problems at all for me. Rented a panel van a few times now, I would have preferred a pick up but none were available. Vans were nice, much better than similar vans I owned in the past. Vans had cargo barrier, tie down loops, floor mats and reversing camera.
Truck was ready on time, all the staff were extremely helpful and friendly - pickup was a breeze. Would highly recommend. Entire U-Haul experience was great, from the folks on the phone to the in-store people.
Truly have had one of the most difficult experiences I have had as a customer (still ongoing), resulting in the first time I have ever given a 1-star rating.
I have had a terrible time trying to get a hitch installed on my vehicle. Twice my install appointments have been cancelled because they haven’t booked their install staff to work on the day of my apt. The first time I only found out because I called ahead of time to double check, 1 hour before. The second time I showed up and was stood up as the same thing happened with no staff to do the install.
Overall, I understand mistakes happen but his has been a lot of them and my experience of the communication, organization and customer care has been very poor throughout. I would recommend going with an alternative option if at all possible.
I had a good experience with U-Haul located at 1535 Park St, Regina, SK S4N 2E9. The rental vehicle was provided on time and cleaned, with a detailed explanation from the staff, which I appreciated.
However, I encountered a couple of issues that need attention. First, the vehicle was from the USA, so the odometer was in miles instead of kilometers. I didn’t realize this until a traffic monitoring system in the province captured a picture, which caused some confusion.
Secondly, the Equipment Distribution department attempted to add an additional trailer to tow with the rental vehicle. They offered some compensation, but it was insufficient to cover the increased gas consumption, the additional energy required to manage the trailer, and the added risk involved. Ultimately, I had to reject their offer.
Overall, while the basic rental service was satisfactory, these issues need to be addressed to improve the customer experience.
Had a bad experience recently and lost out on a good chunk of money I can't get completely back. I had lost my faith in the U-Haul company in general. After posting a rant about my horrible experience, it was the GM from the Park Street location that restored my trust. Thank you so very much, a difference professionalism makes is literally night and day, and for someone who's dealing with health issues right now, thanks for not raising my blood pressure again.
Repeat customers only at Park st Regina
Another u-haul fail. Remember to hold their hand, to make sure you have the truck to pick up in the right city. No making up for their error, no discount for their error. Don't move with u-haul. Their customer service is absolute garbage.
This is a company that does not respect the customer or reservations. I reserved a 20-foot truck 5 days ago, and I went to pick it up today. They said we do not have a 20-foot truck. They caused me a loss of $1,700 in my business and the loss of the customer. The customer is asking me to pay the late fine for his home.
I'd give less then one star if it was an option.
Absolutely horrendous service from the manager, Melanie. After waiting in line for the gentleman in front of us to finish with his rental, we stepped forward to the counter and immediately were greeted with a hand gesture(hand up, telling us to stop without verbal communication), to which we said hello, and she responded by stating if we are there to buy items she can not help us. After explaining we were there for a pre-booked trailer rental she then sent us to her employee's desk to deal with the rental. During our time waiting she then dealt with another (unhappy) customer who was displeased with the extra charges he was having through their establishment. During this, the gentleman that was in front of us came back inside and notified her the rental he was getting had no gas in it(was told it was full).
I would highly recommend going to another U-Haul rental agency.
Unfortunately we were unable to even get our u-haul as their payment system wasn't able to process either a Mastercard or debit card, even after putting our information online to book the trailer anyways. The person that helped us was extremely nice and tried their best to help us though.
I don’t want to say anything bad regarding staff upfront but I wouldn’t recommend anyone to use U-Haul vehicles for moving. First of all the winter tires are all worn out, they are like summer tires and we were moving in February and it was a lot of snow on the ground. They told us if something happens just call the customer service. They wouldn’t give us the safer vehicle. I tried to call to main office but got no help and been told just use what we gave you or cancel the contract. Obviously, I had to move that day and had no choice, what a service. Also, look at the photos how dirty their trucks are. They simply not safe in any way.
This company is a ripoff. I was told that I could drop there truck off at any location which is what I did I paid full in cash and now they are trying to charge me an extra $600 for dropping it off at another location. I would not recommend using these people because they rip people off. Don’t tell them the full story of how it actually works. I’m a single dad with a five-year-old kid on a fixed income that can’t afford the extra $600. They are trying to charge me I would not recommend using the service and I will not ever use this service again.
