This week my husband I rented a heated indoor storage unit and we were impressed with the high customer service standards.
This team wants it to be a good experience and have you smiling. Our 1st phone contact w/Leesa was professional & friendly. Within an hour we had toured, identified a suitable unit & signed up. Later in the day we started to move our items.
The next am I realized that I may have left my scarf on their premises. I called & Jane gladly said she would check their 'lost & found' area. It was not there. Jane then offered to report it to their maintenance team.
The next day Leesa called to inform me that my scarf had been located & I could pick it up in the office! CCTV revealed where I dropped it & how it was recovered.
Who does that? This team exceeded my expectations & really cares for their customers!!
Doug we're so glad you had such a positive experience with our team! Thank you for choosing Abacus Self Storage, and please, get in touch if there's anything else we can do for you.
This place is the best storage place in town they went above and beyond workers are very professional and friendly the boss genuinely cares about his clients and take good care of them I recommend this place to everyone
Hi Jannetta! We're so glad you had such a positive experience with our team. Thanks for choosing Abacus Self Storage and please get in touch if there's anything else we can do for you!
Fantastic storage. Washrooms are available on site (very important, if you’ve ever moved a lot of things into storage, you know this to be a necessary feature). Everything is very clean and secure, (fully alarmed with cameras outside and inside) and the climate control keeps things dry and free from damage. There is adequate and accessible parking that doesn’t get crowded, with plenty of room for larger vehicles to move around. The staff are polite, helpful, and professional. Operating hours are convenient, as is the building location. Prices are competitive with current market value, but I’d say they excel in their value vs cost, and you can expect to be very happy with storing your belongings here. I totally recommend Abacus Self Storage. 5 stars.
Convenient, clean, and well-priced storage, super friendly staff!
They have a great promotion where you get 2 months free with the purchase of 1 month of storage, it was really helpful during our move.
Thanks, Michael! It's always nice to hear that we're giving clients the best value for their dollar. Let us know if there's ever anything we can help with!
We're so glad you're having such a positive experience with our team! Thanks for choosing Abacus Self Storage. Please get in touch if there's anything else we can do for you.
Thank you for the 5-star review! We truly appreciate your kind words and support. Your feedback means a lot to us, and we're thrilled to know that you had such a positive experience.
Great experience, the owner was very helpful and informative. Good price, would highly recommend to anyone in the GTA who needs short or long term storage.
We're so glad you're having such a positive experience with our team! Thanks for choosing Abacus Self Storage. Please get in touch if there's anything else we can do for you.
We're so glad you're having such a positive experience with our team! Thanks for choosing Abacus Self Storage. Please get in touch if there's anything else we can do for you.
We're so glad you're having such a positive experience with our team! Thanks for choosing Abacus Self Storage. Please get in touch if there's anything else we can do for you.
Exceptional customer service! Ali was great in assisting us during our inquiry and sign up process. We were glad to find this place for our storage needs.
Definitely, highly recommended.
Thanks, Maera! It's always nice to hear that we're giving clients the best value for their dollar. Let us know if there's ever anything we can help with!
I recently began using Abacus Storage for the first time and I want to emphasize what an excellent experience it has been. The facility is clean and well organized and the staff is very pleasant and helpful. Highly recommended!
We're so glad you're having such a positive experience with our team! Thanks for choosing Abacus Self Storage. Please get in touch if there's anything else we can do for you.
Thanks, Alireza! It's always nice to hear that we're giving clients the best value for their dollar. Let us know if there's ever anything we can help with!
We're so glad you're having a positive experience with our team! Thanks for choosing Abacus Self Storage and please get in touch if there's anything else we can do for you.
Friendly helpful staff. Clean and well maintained facilities, well lit, easy to get in and out of with access code and gate. Nice size storage units. Reasonably priced.
We appreciate you taking the time to express your concerns about your experience with Abacus Self Storage. We would like to provide some clarification and address the issues you have raised.
When you signed the unit occupancy agreement on March 21, 2023, our staff was informed that you work as a landscaper. As a result, we specifically requested that you refrain from leaving any landscaping debris in the Abacus corridors. Our commitment is to provide a clean and tidy property for all our unit occupants.
Regrettably, after your move-in, we noticed that on several occasions you took lawn care equipment out of your unit and subsequently left grass cuttings and other debris in the corridors. Despite our initial request made at the time of agreement, this behavior persisted, resulting in an unsatisfactory condition of the corridors. We made multiple appeals for you to exercise greater care and cease causing the lawn care litter problem. Maintaining a clean and tidy environment is one of our key operating objectives.
We want to emphasize that asking a customer to leave is not a standard procedure for us, and it is not something we take lightly. However, the combination of your lack of care and aggressive demeanor left us with no alternative. We apologize that we were unable to meet your expectations in this situation. We value your feedback and will consider it as we strive to improve our services and ensure a positive experience for all our customers.
If you have any further concerns or would like to discuss this matter further, please feel free to contact our customer service team directly.
The staff here is very kind and helpful. They showed me around and even pushed the due date a little further at no cost. Also the locker unit is right near the door.
