I have been along time customer of Budget Mini Storage for 18 years. Unfortunately, due to recent company changes, I had to cancel my storage unit.
Throughout all these years, Doug and Carol have been exceptional operators. They consistently went above and beyond, even assisting with unexpected deliveries. Their dedication to customer service has always been impressive.
The storage facilities have always felt secure, and on the rare occasions when I forgot to lock my unit, they promptly contacted me and ensured it was secured.
I have nothing but great things to say about Budget Mini Storage and the outstanding team running it. Highly recommended!
Drive up unit's and a very clean facility. Fantastic service. Utilizing this facility eliminated most of the stress of moving especially with the friendly engaging staff who went above and beyond to assist and help.
We're 3 years and counting and been very loyal to this company but this review is about the experience we had last Saturday. Very poor customer service and was very displeased by the way the resident "manager" Doug handle our concern. We went to bring some of our stuffs like winter clothes only to find out that our unit has tons of dust and so white from the hallway to our unit. The next door unit someone was doing the floor with this tool what have you, in short doing some work. He is aware and for sure he sees that the partition or wall is not from the floor to the ceiling and that explains the DUSTs and debris. We then went to the office to speak to the Manager, only to find out was their Manager - Doug doing some work. He should've put some plastic or coverings on the top ceiling if he knows that he'll be doing some massive clean up or work. The lady accompanied us back to the unit where the work is done as we want the unit clean. How Dough handle the situation was so unprofessional and with lack of customer service which is contradicting to what you have in your website! He didn't even apologize and said he don't have a vacuum right away and we have to come back to have it clean as we are not comfortable leaving our keys to them. The way he talks to us, so frustrating. IT's as if we're the one causing and giving them inconvenience. That speaks volume and as the name goes,, we get what we paid for. It's called Budget for a reason.. very poor customer service with no empathy.
Highly recommend. Fair pricing, clean well maintained units and helpful service. They also have a lot of packing supplies on site for purchase to help you with your moving or storing needs.
Great place. Reasonably priced. Staff is always nice and professional. Facilities are clean and well kept. I've been a client for years and don't have a single complain.
I have found that this place is nice, clean and the staff are extremely friendly. I have found that they go above and beyond for their customers. I do not often take the time to post a review, but for this company I will. I just can not get over how nice and respectful the staff are. I was paying late for a month as we have had to choose food above all else right now. The storage locker payment from us was late and I received no judgement. I was very anxious going in and I was so happy I did go. The lady who works the office treated me with nothing but kindness and respect. I recommend this company to anyone and everyone looking for storage. With all this said, I want to make sure that people do not get the wrong idea, bills need to be paid, it is our responsibility.
