10 days to pay or your stuff gets ceased overall good experience here I just think.... what happens if you travel for work and pay cash normally?! Lol anyways just saying its a bit short of a time frame this new rule..
I would never normally leave a review, I felt it is necessary due to 1 unfortunate staff member. I came in not too long ago to inquire about a unit. I was extremely appalled at the one British staff member, the way she spoke to those other staff members genuinely shocked me. I couldn’t imagine working with someone like that. The other 2 were so nice and I feel bad that they are being subjected to this. Unfortunately I have chosen not to come back as I do not feel the need to deal with someone who would willingly treat others like this. I can only imagine the work environment when no customers are around. Props to those 2 nice ladies work!
The units themselves aren't amazing, but they are good if you need to store some inexpensive items for sure, reasonable prices.
So my review would have been 3, maybe 3 and a half stars for "fair".
Now, having said that, there is the customer service experience. For me, all of the ladies that work there are fantastic. Friendly, helpful and always so pleasant. So they alone get an extra 2 stars.
In this day and age when customer service seems to be taking a back seat to simply just grabbing our money and offering the bare minimum, every now and then you run across people that deserve recognition. Thank you ladies.
We are currently using this storage facility and love it. Been using it for over 4 years without any issues. We're only using indoor storage units not Vehicle or RV storage outside. No problems or issues as of yet.
Found the staff to be friendy. Keep up the good work
I see all of the terrible reviews here and I am going to add another one. I called to ask some questions about renting a unit for another person and I wanted to pay for it on my credit card, but was told they couldn't do that over the phone and I would have to come into the office to make arrangements. I said, ok, fair enough, I understand that. So, I went there the next day ( I live in Abbotsford) and when I got there, the lady at reception rudely and blatantly said that I couldn't rent a unit for someone else. She said, the unit had to be under that person's name and charged to that person's credit card. I asked her why I wasn't told that on the phone when I called and she said I don't know and didn't seem to care either. So, why wasn't I told this on the phone when I called instead of wasting my time driving all the way there to find that out. If that's their policy, then that's their policy. But, geez, where's the customer service and proper communication. I will definitely not recommend this place to anyone.
